— Help · Index 21
How can we help?
Most answers are in one of the pages below. If they are not, write us — a real person reads every email.
01 · Logistics
Shipping
How chicks ride, what it costs, and which days we send.
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02 · Promise
Live arrival
Our guarantee in writing. How to file a claim within 48 hours.
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03 · Care
Brooder guide
Six weeks, week by week. Heat, feed, water, and what to watch.
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04 · Calendar
Hatch dates
Three months of upcoming hatch and ship days.
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05 · Returns
Returns
Brooder gear within 30 days. DOA goes through the guarantee.
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06 · Status
Order status
Look up an existing order with your number and email.
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07 · Common
FAQ
Ordering, shipping, care, and trouble — the questions we get most.
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08 · Reach
Contact
Email channels, phone hours, and the postal address.
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09 · Access
Accessibility
How we test the site — and how to report a barrier.
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